Returns & Refunds

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If you’re not happy, we’re not happy. That’s why you’ve got up 30 days after the date of your order to return a product to us.

And if you’ve bought a toy or bondage item that hasn’t enhanced your sexual happiness, we’ll give you your money back under the terms of our 30 Day Money Back Promise.

To return a product to us, fill in the form below then follow the instructions you’ll receive by email.

Lingerie items, Lubes & Essentials and Sexual Wellness products must be unopened, unused or unworn and have packaging or tags intact.

Please note that we cannot offer exchanges.

All purchases are covered by our 1-year product warranty (3-year warranty for Lustti fucking machines). If anything goes wrong with your product, we’ll replace it for up to a year after purchase.

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